Tag: Complainer

I was driving down I-25 jamming out to Alt Nation on Sirus XM and the song Complainer, by Cold War Kids came on the radio. I’ve heard it a few times already and enjoy the tune, but this time I let the lyrics sink in a bit.

You say you want to change this world
Well, do you really believe in magic?
But you can only change yourself
Don’t sit around and complain about it

Now you’re out on your own, don’t know where you belong
Don’t sit around and complain about it
You say you want to change this world
Don’t sit around and complain about it

Cold War Kids, Complainer

A number of thoughts entered my mind. Initially on our macro society (It really feels like we have taken complaining to a new level over the past couple of years… It’s so noisy.) But most of all, I started reflecting on some very personal moments. I began asking myself, am I a complainer?

I’ve always thought of myself as a ‘just do it’ person. I have a lot of pride, strive for personal accountability, and try to rally people around me by being positive. But, I can also complain like the best out there, even when I have the best intentions. Lately, I have been much more aware of catching myself complaining (at home and at work) and trying to shift that energy into action.

Complaining is probably one of the most common ways that most of us mix pods. Especially when it comes to complaining about work at home. It is also the most unproductive time we spend in our day. Think about all the time we would get back in our lives if we were not complaining about work (and the amount of time we would save our families because frankly, they aren’t really that interested in our complaints anyway).

So here are 3 insights that I’ve been thinking about lately whenever the song gets in my head. I thought that I would share them to see if it helps us all complain a little less so that we can get on with changing the world.

Identify the PERSONAL source of the complaints

When I find myself complaining, it’s usually because there is something personal at the root of it. Almost every time.

• Do I want to improve something?
• Do I want to be heard?
• Do I want to be included? (maybe I’m feeling left out?)
• Do I genuinely want to see change?
• Do I want to feel empowered?
• Do I want to be inspired?
• Do I know the WIFM (What’s in it for me)?
• Am I competitive and want to win?
• Am I not part of the decision-making process?
• Am I taking myself way too seriously?

For so long I’ve struggled with telling myself that it is not personal, it’s just business. Well, then why am I so passionate about things? Why are some of these things so hard to let go? Phil Knight summed it up well in his memoir, Shoe Dog.

“It’s never just business. It never will be. If it ever does become just business, that will mean that business is very bad.”

Phil Knight, Shoe Dog

Once I’m able to identify why something has become so personal, I’m able to shift the mindset from complaining to objectively problem-solving. I start seeing the big picture.

Have empathy, but don’t forget the context

A few years back, my Gallup Strengths Finder had empathy as my #1 strength. I think it was during a time when I was flexing my empathy muscle a lot, but maybe too hard. I was starting to take on every gripe that others had as my own and carried it up to the chain of command. I was trying to model the Tom Hanks character, Captain Miller in the scene in Saving Private Ryan. “That gripes go up, not down”.

I have now learned that you need to be selective about which gripes you are going to take up, and how often. There was a phase in my career when I was trying to influence a change in the organization by just saying things louder and on repeat. I then received some very direct feedback, that “I always tend to frame things in the negative.” Well poop, that wasn’t how I intended to show up. All the behind the scenes cheerleading I did with the team wasn’t recognized by my boss because to him, all I did was bring complaints.

I also didn’t balance all that empathy with everyone involved, including those that I was trying to influence. I didn’t get in tune with the context of the environment or take into consideration the thousands of inputs taking place outside of my perspective.

It’s easy to forget to have empathy for the people that we are trying to influence and change. Whether it’s a boss, a spouse, a co-worker, aging parents, a friend, or sibling. Sometimes we forget to step into their shoes, to understand their goals, risks, and most importantly, their fears. They deserve our empathy as well.

You don’t have to win the conversation, just be clear on what we are solving for

We focus a lot on who is wrong and who is right. But we spend most of our time justifying our actions in order to make ourselves feel better. We want to have the last word to make sure the conversation ends on our terms.

Ohh and by the way, nothing is ever black and white. Big issues are complex, they have a lot at stake, and a ton of considerations. We get so wrapped up in trying to sell our side of the story that we lose sight of basic problem statements. What are we solving for?

If we gave our mind and our mouth a few moments to breath, we would see that we are so busy trying to be right that we are missing an opportunity to listen and get more information. A moment to refocus on the problem that we are trying to solve.

Anyway, I’m sure a few more insights will surface on this one and I hope to catch myself when I get into complainer mode and think about what’s truly behind it. Then shift into a positive and productive mindset to get busy on the steps that make progress on solving the problem.

I’m not totally sure how I can or will change the world, but I do know that I just don’t want to sit around and complain about it!